Privacy Policy

1. Information We Collect

1.1 Personal Identification Information

When you register for an account with 64ph, we collect personal identification information that is necessary to provide our services and comply with legal requirements. This information includes but is not limited to:

• Full legal name as it appears on government-issued identification
• Date of birth (to verify you are at least 21 years of age)
• Email address (for account communications and notifications)
• Mobile phone number (for account verification and security purposes)
• Physical address (street address, city, province, postal code)
• Nationality and country of residence
• Government-issued identification numbers (as required for verification)
• Copies of identification documents (passport, driver's license, national ID)
• Proof of address documents (utility bills, bank statements)

1.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Payment method details (GCash number, PayMaya account, bank account information)
• Transaction history (deposits, withdrawals, wagers, winnings)
• Credit or debit card information (card number, expiration date, CVV code when applicable)
• Cryptocurrency wallet addresses (if using cryptocurrency payment methods)
• Payment processor account information

Please note that 64ph does not store complete credit card information on our servers. Card processing is handled by certified third-party payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard).

1.3 Technical and Usage Information

We automatically collect certain technical information when you access the 64ph Platform:

• IP address and geolocation data
• Device information (device type, operating system, browser type and version)
• Login times and session duration
• Pages visited and features used on the Platform
• Referring websites and exit pages
• Game playing patterns and preferences
• Betting history and gaming statistics
• Communication history with customer support
• Cookies and similar tracking technologies data

1.4 Communications and Correspondence

We retain records of all communications between you and 64ph, including:

• Customer support inquiries and responses (via live chat, email, or phone)
• Marketing communications preferences
• Survey responses and feedback
• Complaint submissions and resolution correspondence

2. How We Collect Information

2.1 Information You Provide Directly

Most of the personal information we collect is provided directly by you when you:

• Register for an account on the 64ph Platform
• Complete identity verification procedures
• Make deposits or request withdrawals
• Update your account profile or preferences
• Contact customer support or communicate with us
• Participate in promotions, surveys, or contests
• Subscribe to marketing communications

2.2 Information Collected Automatically

We automatically collect certain information through technology when you access or use the Platform. This includes data collected through:

• Server logs that record technical information about your visits
• Cookies, web beacons, and similar tracking technologies
• Analytics tools that track user behavior and platform performance
• Security monitoring systems that detect suspicious activity

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors providing transaction verification
• Identity verification services confirming your identity
• Fraud prevention services identifying suspicious activities
• Marketing partners (only with your consent)
• Public databases and government records (for compliance purposes)

3. How We Use Your Information

3.1 Service Provision and Account Management

We use your personal information to provide, maintain, and improve the 64ph Platform and services:

• Create and manage your user account
• Verify your identity and age (ensuring you are 21+ years old)
• Process deposits, withdrawals, and gaming transactions
• Provide customer support and respond to inquiries
• Deliver game content and features you request
• Maintain accurate transaction records and account history
• Send important account notifications and service updates

3.2 Legal and Regulatory Compliance

As a licensed online gambling platform, we are required by law to collect and process certain information for:

• Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Age verification to prevent underage gambling
• Tax reporting obligations as required by Philippine law
• Responding to legal process, court orders, or government requests
• Enforcing our Terms and Conditions and other policies
• Investigating and preventing fraud, abuse, and illegal activities
• Fulfilling regulatory reporting requirements to gaming authorities

3.3 Security and Fraud Prevention

We process your information to protect the Platform and our users:

• Detect and prevent fraudulent transactions and account abuse
• Identify and block suspicious betting patterns or collusion
• Monitor for multiple account creation and bonus abuse
• Protect against hacking, phishing, and other security threats
• Verify the legitimacy of withdrawals and prevent unauthorized access
• Maintain the integrity of our games and platform

3.4 Marketing and Communications

With your consent, we may use your information to:

• Send promotional offers, bonuses, and special deals
• Provide personalized game recommendations based on your preferences
• Notify you about new games, features, and platform updates
• Send newsletters and marketing communications
• Invite you to participate in surveys, contests, or special events

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails. Please note that you cannot opt out of essential service communications related to your account.

3.5 Platform Improvement and Analytics

We analyze user data to improve the 64ph Platform:

• Understand how users interact with our Platform and games
• Identify technical issues and improve platform performance
• Develop new features and enhance existing functionality
• Conduct research and statistical analysis
• Optimize user experience and interface design

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services, processing transactions, maintaining your account)
• Legal Obligation: Processing is required to comply with laws and regulations applicable to online gambling operators in the Philippines (KYC, AML, age verification, tax reporting)
• Legitimate Interests: Processing serves our legitimate business interests (fraud prevention, platform security, service improvement, business analytics) provided these interests do not override your fundamental rights and freedoms
• Consent: You have explicitly consented to processing for specific purposes (marketing communications, optional features, certain data sharing)

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating the Platform and providing services:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals
• Game Providers: Licensed software providers who supply casino games and manage game servers
• Identity Verification Services: Third-party services that verify your identity and age
• Customer Support Tools: Live chat platforms and help desk software providers
• Cloud Hosting Services: Servers and infrastructure providers that host our Platform
• Analytics Providers: Services that help us understand platform usage and performance
• Marketing Service Providers: Email delivery services and marketing platforms (with your consent)

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the purposes for which it was disclosed.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, and law enforcement when:

• Required by applicable law, regulation, legal process, or government request
• Necessary to comply with licensing requirements and regulatory obligations
• Responding to court orders, subpoenas, or search warrants
• Cooperating with investigations into illegal activity or policy violations
• Reporting suspicious transactions as required by AML regulations

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with other parties when you have given explicit consent to such sharing. You may withdraw your consent at any time.

6. Data Security Measures

64ph takes the security of your personal information seriously and implements comprehensive security measures to protect against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest is encrypted using advanced encryption algorithms.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal information, and access is limited to what is necessary for their role.
• Authentication: Multi-factor authentication and strong password requirements protect account access.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure.
• Secure Payment Processing: Payment information is processed through PCI DSS compliant payment processors.
• Regular Security Assessments: We conduct regular security audits and vulnerability assessments by independent security firms.
• Employee Training: All employees receive regular training on data protection and security best practices.
• Incident Response: We maintain incident response procedures to quickly address any potential security breaches.

While we implement robust security measures, please understand that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: While your account is active, we retain all account information and transaction history to provide ongoing services.
• Closed Accounts: After account closure, we retain certain information as required by law, typically for a period of 5-7 years to comply with financial record-keeping, tax reporting, and anti-money laundering regulations.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again.
• Legal Requirements: We may retain information longer if required by legal proceedings, regulatory investigations, or dispute resolution.

When information is no longer required, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

8. Your Privacy Rights

You have certain rights regarding your personal information. Depending on your jurisdiction, these rights may include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information (subject to legal retention requirements).
• Right to Restriction: You may request that we restrict processing of your personal information in specific situations.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe as required by applicable law. Please note that we may need to verify your identity before fulfilling your request, and certain legal obligations may prevent us from deleting or restricting certain information.

9. Cookies and Tracking Technologies

The 64ph Platform uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core functionality such as security, network management, and accessibility.
• Performance Cookies: Collect information about how you use the Platform, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences and choices to provide enhanced, personalized features.
• Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness (only with your consent).

9.2 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse cookies or delete existing cookies. However, please note that disabling essential cookies may affect the functionality of the Platform and prevent you from using certain features.

10. Third-Party Links and Services

The 64ph Platform may contain links to third-party websites, services, or applications that are not owned or controlled by 64ph. This Privacy Policy applies only to information collected by the 64ph Platform.

We are not responsible for the privacy practices or content of third-party websites. When you click on external links or access third-party services, you are subject to their own privacy policies and terms of use. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party game providers integrated into our Platform may collect their own data according to their privacy policies. While we require our partners to maintain high standards of data protection, we recommend reviewing their privacy policies for complete information.

11. International Data Transfers

While 64ph primarily serves Filipino users and maintains servers within the Philippines, some of our third-party service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

These safeguards may include standard contractual clauses, certification under recognized data protection frameworks, or other legally approved transfer mechanisms. By using the 64ph Platform, you acknowledge and consent to the transfer of your information to countries outside the Philippines where necessary to provide our services.

12. Children's Privacy

The 64ph Platform is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. All users must be at least 21 years old to register for an account and use our services.

We implement age verification measures to prevent underage access to the Platform. If we become aware that we have collected personal information from someone under 21 without proper age verification, we will take immediate steps to delete that information and close the account.

Parents or guardians who believe their child has provided personal information to 64ph should contact us immediately so we can take appropriate action.

13. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on the Platform with a revised "Last Updated" date
• Sending an email notification to your registered email address (for significant changes)
• Displaying a prominent notice on the Platform homepage

Your continued use of the 64ph Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you should discontinue use of the Platform and contact us to close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Live Chat: Available 24/7 on the Platform
• Customer Support: Contact our support team through your account

We are committed to resolving privacy concerns promptly and transparently. Our customer support team is trained to handle privacy-related inquiries and will assist you with any questions about your personal information.

For formal privacy rights requests (access, deletion, correction, etc.), please provide sufficient detail to allow us to verify your identity and locate your information in our systems. We will respond to verified requests within the timeframe required by applicable law.